Terms of service

CUSTOMER SERVICE

Placing an Order
We strive to make ordering at 4LOVING PEOPLE as quick, and easy as possible.

  1. Explore all categories
  2. Add the item or items, with their description and quantities, in your bag
  3. Go to Check Out. At this point you’ll be able to review your purchase, make changes, go back to shopping or proceed.
  4. Follow the checkout instructions. Enter your personal, shipping and CC information.
  5. After ordering, you will receive two email confirmations from us. First, we will confirm receipt and processing of your order within a few minutes of ordering. Then, you will be notified when your order ships. A tracking reference will be sent so that you can follow up your order status. You can also go you YOUR ACCOUNT section to check your order information and status.


NOTE: There will be times where an item you ordered is OUT OF STOCK/BACKORDERED. In this case, you will receive an email notifying you of the circumstances and eventual availability. We apologize for this inconvenience. Many backordered items will be restocked. Please email us at info@4lovingpeople.com if you want to be notified when the item becomes available.

Phone Orders
Our goal is to make your shopping experience simple, fast and easy. However, if at any time you prefer to contact us over the phone, please call (516)680-6609 Monday thru Friday, from 9AM to 5PM EST.

Methods of Payment
We accept American Express, Visa, Master Card and Discover

Sales Tax
Sales taxes are applicable on all FL orders. Sales taxes are not charged on shipments to gift recipients outside FL.

Shipping
All our orders are normally processed and shipped within 48 hours from the day the order is placed. We use FedEx and UPS for most of our domestic shipments and USPS for international, Alaska and Hawaii. Standard Ground Shipping – orders will be received within 7 to 10 business days. Express shipping – Second day or Overnight options, extra charges will apply. Express service not offered to Alaska or Hawaii.

4 LOVING PEOPLE Guarantee
At 4 LOVING PEOPLE, we stand behind our products, our service and you, our customer. If, for any reason, you or your gift recipient is not fully satisfied with your purchased item, please do not hesitate to let us know and we will exchange it or issue a gift certificate or refund you for the original price, minus the shipping, handling or other charges. Our standard return period is 7 days from the receipt of your purchase for a full refund. Returns outside this time frame may be accepted at our discretion. Please note that product must be in its original packaging with tags attached.

Returns and Exchanges
4 LOVING PEOPLE is happy to replace a purchased item with another selection or issue a gift certificate or refund according to our guarantee described above.

In order to facilitate the return of your items you must obtain a Return Authorization (RA) number by emailing us at info@4lovingpeople.com within 7 days of receiving your order. No refunds will be issued if merchandise is not returned and shipped within 7 days of the receipt of the order. Please follow these simple steps:

Repack the purchased item, unused, with all tags still attached, in its original packaging. State the reason of your return in the space provided in the back of your invoice. Return your purchase to the following address:

4 LOVING PEOPLE
(your Return Authorization number)
12606 Mallet Circle
Wellington, FL 33414

For your security, please return your purchased item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. 4 LOVING PEOPLE is not responsible for items damaged or lost in transit.

Final Sale Merchandise
No returns will be accepted on Final Sale Merchandise. Final Sale Merchandise is identified on the product page of the website, on the confirmation email and the packing slip. Please contact info@4lovingpeople.com to inquire about Sale Merchandise Exchanges.